Terms of Service

1. The business and these terms

These Terms of Service concern the website and consulting services of RelayOneCommunications LLC, operating as RelayOne Communications. Our business owner is Cayden Anthony McCurley. Our business address is 30 North Gould Street, Sheridan, Wyoming 82801, USA. Contact us at contact@relayonecommunications.net. Our website is relayonecommunications.net. In these terms, “RelayOne,” “we,” and “us” refer to RelayOneCommunications LLC, and “client” refers to the person or organization purchasing the relevant service.

Our services include digital strategy, workflow optimization, client communication consulting, remote advisory sessions, and tailored business advisory packages. These terms describe the general relationship. The description and terms expressly agreed for a particular purchase identify the actual work to be supplied. Simply visiting the website or sending an inquiry does not itself create an obligation to buy consulting services or pay an undisclosed fee.

2. Identifying the engagement

Before purchasing, review the service description and any proposal, booking details, or written agreement provided for the engagement. The relevant information should identify the scope, price, currency, delivery arrangements, and any conditions that materially affect the purchase. A general description of RelayOne's capabilities does not mean that every listed service or possible deliverable is included in every package.

If information appears inconsistent or you are unsure what a service includes, ask us to clarify before paying. A transaction reference identifies a payment, while the agreed scope identifies the work. Keep the proposal, confirmation, and related correspondence together so that the parties can refer to the same engagement if a question later arises about the service, timing, or amount paid.

3. Authority and accurate information

If you purchase on behalf of an organization, you must have authority to enter into the engagement and provide the instructions and materials involved. Identify the contracting organization accurately. A person's attendance at a consultation does not, by itself, establish that the person can approve extra spending, change the scope, or receive every confidential document associated with the project.

Provide accurate contact, billing, scheduling, and project information. Tell us about material corrections that affect the engagement. We rely on the information made available when discussing a business problem and preparing advice. If key assumptions are incomplete or incorrect, the usefulness of a recommendation may be affected, and the parties may need to reconsider the agreed approach before continuing the work.

4. Nature of the services

RelayOne provides advice and customized communication support intended to help clients understand operational issues and consider practical improvements. The particular engagement may focus on a digital strategy, a workflow, client-facing communication, a remote advisory discussion, or a combination of agreed services. The service description determines whether the engagement includes written materials, implementation assistance, follow-up work, or only the stated session.

Consulting involves professional judgment applied to the circumstances presented. A recommendation is not a promise of a particular revenue level, efficiency gain, customer response, market position, or international expansion result. Outcomes depend on factors that can include the client's decisions, resources, implementation, systems, and external conditions. This explanation does not exclude any obligation to deliver the service with the care or quality required by applicable law.

5. Decisions and regulated matters

The client remains responsible for deciding whether and how to implement recommendations, including obtaining approvals within the organization. Before making a material operational change, consider the effects on employees, customers, contracts, information security, and existing systems. Advice based on a stated set of circumstances may need to be reconsidered if those circumstances change.

The consulting services described here are not offered as legal representation, tax advice, investment advice, or another regulated professional service. When a proposed change raises such a question, obtain advice from a suitably qualified professional. A business communication recommendation does not itself establish compliance with the laws of every country in which a client operates or contacts customers.

6. Prices and card payments

The price, currency, and any applicable charges for a purchase are those disclosed and agreed for that purchase. Do not assume a currency from the dollar symbol alone. Review the complete payment amount before authorizing a transaction. Where a charge depends on a later change to the work, the change and related charge must be agreed rather than inferred from a general discussion of possible additional services.

Card payments are processed through Stripe where offered. Payment authorization and processing are separate from the scheduling and delivery of the underlying service. A bank or card issuer may apply its own conversion or transaction charges under its agreement with the cardholder. Contact us about the service charge and contact the relevant financial provider about charges that provider imposes independently.

7. Payment questions and authorization

Use a payment method you are authorized to use. Do not send full card details or authentication codes by email. If a payment appears unsuccessful or duplicated, check the transaction status before attempting another payment and contact us with a non-sensitive reference. An amount shown as pending by your bank is not always a completed second charge.

No recurring billing obligation is created merely by a one-time purchase or by these general terms. Any recurring arrangement must be expressly disclosed and agreed, including its charge and cancellation conditions. These terms do not create a deposit requirement, automatic renewal, minimum purchasing commitment, or additional administrative fee where no such condition was disclosed for the engagement.

8. Scheduling and virtual attendance

The confirmed arrangements for a consultation identify the date, time, time zone, and means of joining. A requested time is not a confirmed appointment until it has been accepted. International participants should check the time zone and any seasonal clock change affecting their local time. If a confirmation appears incorrect, contact us before the appointment so the discrepancy can be addressed.

Join through the agreed communication method and make reasonable preparations for the session. Choose an environment suitable for discussing the relevant business information. Inform us about intended additional participants so that confidentiality and the purpose of the meeting can be considered. A participant should not assume that an invitation authorizes recording, public distribution, or access to material outside the agreed engagement.

9. Client materials and access

Provide only information and materials that you are entitled to share for the agreed purpose. Remove unnecessary personal information from examples wherever possible. Do not provide passwords, unrestricted account access, or sensitive databases in a routine inquiry. If system access is genuinely needed for the agreed work, the parties should establish the permissions and handling arrangements before granting that access.

You retain your rights in materials you provide. Supplying material for an engagement permits its use only to the extent necessary for the agreed work and other lawful purposes connected with that engagement. It does not transfer general ownership of your business documents to RelayOne. Rights belonging to a third party remain subject to the permissions and restrictions applicable to that material.

10. Confidential information

Consultations may involve nonpublic business information. Each party should limit disclosure to information relevant to the work and use confidential material only for the engagement or another authorized or legally required purpose. If an engagement needs more specific confidentiality arrangements, those arrangements should be agreed before particularly sensitive material is exchanged.

Information does not become confidential merely because it is publicly available or independently known without a confidentiality restriction. Conversely, sharing a document in a consultation does not make it available for unrestricted redistribution. Where a legal obligation requires disclosure, that obligation must be considered alongside any notice, protective measure, or confidentiality requirement that can lawfully apply.

11. Personal information and recordings

Our Privacy Policy explains the handling of personal information for RelayOne's business purposes. The client is responsible for considering its own obligations when sharing information about employees, customers, or other people. Where the engagement requires processing personal information on the client's behalf, additional terms may be needed to establish the parties' roles and instructions.

These terms do not give either party blanket permission to record a meeting, create an automated transcript, or introduce a recording assistant. Any proposed recording or transcription should be raised before it begins, with the relevant permissions and legal requirements addressed. Attendance at a consulting session is not, by itself, permission to publish a participant's name, image, voice, or comments.

12. Deliverables and intellectual property

The engagement determines the deliverables and the rights granted in them. Materials belonging to the client remain the client's materials. Existing methods, tools, templates, and third-party resources do not automatically change ownership merely because they are referred to or used during the work. Any intended transfer of ownership or particular license should be stated in the applicable agreement.

If you need to distribute a deliverable outside your organization, resell it, publish it, or incorporate it into a product, identify that intended use before purchase so the rights can be clarified. Do not assume either an unrestricted transfer of every underlying right or a restriction that was never agreed. Mandatory legal rights and any express rights granted for the engagement remain unaffected.

13. Changes and additional work

A request to broaden the subject, add participants, review more materials, or create additional outputs can affect the scope and timing. Discuss the change before relying on it as part of the engagement. A useful discussion of a possible future task does not necessarily mean that the task has been commissioned or included in the original purchase.

Where a change affects price or delivery, the revised arrangement should be confirmed in writing before the additional work begins. Neither party should treat silence as acceptance of a material new commercial condition. If a proposed change is not agreed, the existing scope continues subject to the applicable cancellation, termination, and legal provisions.

14. Delivery issues and feedback

Raise a concern if a supplied item appears to be missing, inaccessible, or inconsistent with the agreed description. Identify the engagement, the affected item, and the specific issue. Clear feedback helps distinguish a delivery error from a new request or a preference that was not part of the original scope. Acknowledging receipt of a file does not automatically waive a right to complain about its contents.

The remedy for a service issue depends on the agreement, the facts, and applicable law. These terms do not impose a hidden acceptance deadline or treat silence as an unconditional waiver. Keep relevant correspondence and avoid sending an entire confidential project archive when a reference to the affected section will adequately explain the concern.

15. Cancellation, refunds, and interruption

Our Cancellation & Refund Policy explains how to raise a cancellation, rescheduling, or refund request and how applicable rights interact with engagement-specific terms. These general terms do not create a blanket non-refundable rule. Any commercial cancellation charge or package expiry condition must have been disclosed and agreed where required, and remains subject to mandatory law.

If an event interferes with delivery, notify the other party and discuss the affected work and practical options. An interruption does not automatically justify charging for work that was not supplied, nor does it automatically establish that all completed work lacked value. The agreement, the cause of the issue, and applicable rights determine the appropriate response.

16. Fair application and disputes

Nothing in these terms excludes or limits a right or liability that cannot lawfully be excluded or limited. Where you qualify as a consumer, mandatory consumer protections remain available. Referring to business services does not remove those protections from someone who is legally entitled to them. No compulsory arbitration clause, class-action waiver, or exclusive court requirement is imposed by this page.

Please send service complaints to contact@relayonecommunications.net with the purchase reference, a description of the issue, and the outcome requested. Contacting us does not prevent you from using a lawful complaint, regulatory, banking, or court process. The applicable law and any valid engagement-specific agreement determine rights and procedures that are not expressly addressed here.

17. Updates and contact

Updated website terms do not automatically replace the commercial terms already agreed for an existing purchase. A material change to an active engagement requires an appropriate agreement or other lawful basis. If one provision cannot be enforced, that does not by itself invalidate provisions that can operate independently and lawfully. Keep a copy of the terms supplied with your purchase.

Questions about these terms can be sent to RelayOneCommunications LLC at contact@relayonecommunications.net or by post to 30 North Gould Street, Sheridan, Wyoming 82801, USA. The owner is Cayden Anthony McCurley. Visit relayonecommunications.net for business and service information. Please identify the relevant engagement when your question concerns a specific purchase.