Cancellation & Refund Policy

1. About this policy

This policy explains how to raise cancellation, rescheduling, and refund requests for services purchased from RelayOneCommunications LLC, operating as RelayOne Communications. Our services include online consulting, digital strategy, workflow optimization, client communication consulting, remote advisory sessions, and tailored business advisory packages. The policy is intended to help identify the relevant purchase and the options that apply to it.

Our owner is Cayden Anthony McCurley. Contact us at contact@relayonecommunications.net or write to 30 North Gould Street, Sheridan, Wyoming 82801, USA. Our website is relayonecommunications.net. References to a client mean the person or organization that purchased the service. A participant attending on a client's behalf is not necessarily authorized to cancel the client's engagement or change its payment instructions.

2. The basis for a decision

Cancellation and refund rights depend on the service purchased, the terms disclosed and agreed before purchase, the work already supplied, and applicable law. This page does not establish an undisclosed cancellation fee, an automatic forfeiture of every payment, or a fixed refund percentage. A purchase-specific condition must be considered together with any legal right that cannot be waived.

If no commercial deadline or charge was disclosed for your engagement, this page should not be read as creating one after payment. Likewise, it does not promise an unconditional refund for every completed service. When making a request, refer to the booking, proposal, invoice, or written agreement so that the request can be assessed against the actual arrangement rather than a general assumption about consulting services.

3. How to contact us

Send your request to contact@relayonecommunications.net. Include your name, the email address used for the purchase, the service or package concerned, and a purchase or booking reference if available. State whether you want to cancel the engagement, change an appointment, request a refund, or report a delivery problem. These requests can require different actions, so a clear description is helpful.

Include the relevant appointment date and time zone when the request concerns a session. If you cannot locate a reference, give enough non-sensitive information to identify the purchase, such as the approximate transaction date and the service name. Do not include your full card number, security code, banking password, or payment authentication code. None of those details is an appropriate way to identify a routine service request.

4. Rescheduling a consultation

If you need another appointment time, contact us as soon as you become aware of the conflict and suggest alternatives with your time zone. A proposed replacement time remains a request until confirmed. Check the confirmation carefully, particularly when participants are in countries with different seasonal clock changes or when a proposed time falls on different calendar dates for different participants.

Any rescheduling condition expressly agreed for the booking remains relevant, subject to applicable law. This page does not introduce a new minimum-notice period or change fee. If a replacement cannot be arranged, the parties must consider the cancellation terms and rights applicable to the original purchase. Sending a request does not itself establish that a replacement appointment has been reserved.

5. Cancellation before work begins

For an engagement that has not started, identify the service you want to cancel and whether you are also asking for the associated payment to be returned. Work can include agreed preparation as well as a live session, so the relevant question is what was included in the engagement and what has actually been performed. The mere passage of time does not establish that particular work was supplied.

A cancellation request will be considered under the purchase terms and applicable law. Where a refund is legally due, an inconsistent commercial condition does not remove that entitlement. Where the request concerns a discretionary cancellation outside a legal entitlement, the relevant agreement and facts determine the available outcome. We do not treat every advance payment as automatically non-refundable under this general policy.

6. Cancellation after work begins

If you want to stop an engagement already underway, identify the work that should stop and any outstanding deliverables. Explain whether your concern relates to the quality of work, a change in your circumstances, or a different issue, if that information is relevant. You do not need to provide a reason where the law gives you a right to withdraw without one.

The assessment may need to distinguish completed work, work in progress, and services not yet supplied. An allocation should reflect the actual agreement and applicable law rather than an arbitrary deduction created after cancellation. If a question concerns the amount attributable to completed work, ask for the basis of that amount so that the issue can be discussed using the same scope and transaction records.

7. Packages and unused services

A tailored advisory package can include different components. Check the package description to understand which sessions, reviews, written outputs, or other services were included. Canceling one appointment does not necessarily cancel every component, and using one component does not automatically establish that the entire package has been delivered. Specify whether your request concerns a particular item or the remaining package as a whole.

Any agreed allocation of the package price, expiry condition, or cancellation arrangement is relevant only as permitted by law. This page does not invent an expiry date for unused services. If the purchase did not state how an unused component would be valued, that question must be resolved by reference to the arrangement and applicable rights rather than by assuming either an automatic full refund or an automatic loss of the balance.

8. Late arrival and missed sessions

If you expect to be late or cannot join a consultation, send a message identifying the appointment. A late arrival can affect what can reasonably be covered in the available time. Do not assume the session will automatically run beyond its confirmed end or that another time has been reserved. The practical options depend on the circumstances and the relevant booking arrangements.

This page does not impose an undisclosed no-show charge or automatic loss of all payment. Where a missed-session condition was agreed before purchase, it must still be applied consistently with applicable law. If the issue arose from incorrect joining details, a scheduling discrepancy, or another delivery problem, explain that context so it is not treated merely as a decision not to attend.

9. Technical difficulties

When an online connection fails, note what happened and contact us through the available communication channel. Relevant details include the appointment, the approximate interruption time, and whether the joining link or the session connection was affected. Avoid sending screenshots that reveal passwords, private notifications, or unrelated information on your device.

Technical difficulties can arise from different sources and may affect all or only part of a service. The appropriate response may involve reconnecting, completing the remaining discussion later by agreement, or assessing another remedy under the purchase terms and applicable law. A technical problem is not automatically the client's responsibility simply because the service was delivered online.

10. Changes initiated by RelayOne

If RelayOne cannot provide a service as agreed, the affected commitment and available options should be addressed with the client. A proposed replacement session or alternative deliverable should not be treated as accepted merely because it has been suggested. Any material difference in the replacement should be made clear so that the client can assess it.

Where applicable law requires a refund or another remedy for a service not supplied, that requirement remains effective. This policy does not require a client to accept credit instead of money when a monetary refund is legally due. If part of a larger engagement has already been supplied, the completed and outstanding components may need separate consideration.

11. Concerns about the service

If you believe a service did not match the agreed description, identify the specific issue and the relevant part of the engagement. For a document, refer to the affected section. For a consultation, explain which agreed element was missing or not provided. A clear account helps distinguish a failure to deliver from a request for work that was outside the agreed scope.

Disappointment with an eventual business outcome does not, by itself, establish that consulting was not supplied as agreed. Equally, describing a service as advisory does not remove obligations concerning its agreed content or legally required standard. The available remedy depends on the issue, the agreement, and the protections that apply to the purchase.

12. Statutory withdrawal and consumer rights

Some customers have mandatory cancellation or withdrawal rights for online service purchases. Where those rights apply, they take priority over inconsistent commercial conditions. For qualifying EU consumer service contracts, the usual withdrawal period is fourteen days from conclusion of the contract. A qualifying statutory withdrawal does not require you to give a reason. Other jurisdictions can provide different rights or procedures.

If you request that a service begin during a statutory withdrawal period, the applicable rules on early performance must be respected. Where the law permits a proportionate charge for work already supplied, the required conditions must be satisfied. A loss of withdrawal rights following full performance requires the relevant legal conditions, including any required prior consent and acknowledgment. An online consultation is not automatically exempt merely because it is customized.

13. Making a statutory request

To exercise a right to withdraw, clearly identify the contract and state your decision to withdraw. You can send that statement to contact@relayonecommunications.net. You may use the following wording: “I withdraw from my contract with RelayOneCommunications LLC for the following service.” Add the service, purchase date, your name, and sufficient contact information to identify the transaction. Do not include payment credentials.

Use any legally required withdrawal method made available for your purchase where you prefer to do so. This email route does not restrict another method or statutory form that applicable law permits or requires. Keep a copy of your request and its date. The applicable law determines deadlines, required confirmations, and the consequences of a valid withdrawal; this page does not shorten those protections.

14. Refund processing

If a refund is approved or legally required, its amount and the relevant transaction should be identifiable. A refund through a card-payment system can involve processing by Stripe, financial institutions, and the card issuer. The date on which a refund is initiated and the date on which it becomes visible on a statement can differ. We do not promise a fixed bank posting period in this policy.

Applicable legal refund deadlines remain binding even where this page does not state a universal processing period. Refunds should follow the original payment route where required or appropriate; an alternative must meet the relevant legal and payment requirements. Do not send a different person's bank details or respond to an unexpected request for authentication codes in order to receive a refund.

15. Currency and external charges

The original purchase currency is relevant to identifying a refund. If your card issuer converted the purchase into another currency, the amount displayed in your account can be affected by the issuer's conversion arrangements. A later conversion can produce a different local-currency result. Charges imposed independently by your bank are governed by your relationship with that provider, subject to applicable law.

This policy does not create a deduction for payment-processing costs or bank charges that was not lawfully disclosed and agreed. Where a refund amount appears different from the amount confirmed, compare the purchase currency, the refund record, and the bank statement before concluding that an additional service charge has been applied. Contact us about the service transaction and your issuer about its separate entries.

16. Duplicate or unrecognized transactions

If you suspect a duplicate charge, provide the dates, amounts, and non-sensitive references available to you. A pending authorization and a completed charge can appear separately without representing two completed purchases. Verification should establish what was actually processed before another payment or refund is attempted. Do not publish full transaction records or card information in a public complaint.

If a transaction is unrecognized or you suspect payment fraud, contact your card issuer promptly and notify us where relevant. You are not required by this policy to delay a banking or legal remedy while waiting for an informal discussion. If a refund and a card dispute concern the same transaction, identify both so the records can be reconciled and the same amount is not unintentionally returned twice.

17. Records, authority, and final contact

We may need proportionate verification before disclosing purchase information or changing an engagement. This protects the client from an unauthorized cancellation or disclosure. A colleague's knowledge of a meeting time does not necessarily authorize that colleague to receive billing information. Explain your role if you are making a request on behalf of the purchaser.

Changes to this policy do not retroactively impose a new cancellation fee or remove a right attached to an existing purchase. Keep the policy and engagement terms supplied with your booking. Direct requests to RelayOneCommunications LLC, contact@relayonecommunications.net, 30 North Gould Street, Sheridan, Wyoming 82801, USA. The owner is Cayden Anthony McCurley and the website is relayonecommunications.net.